Embracing Diversity, Equity, and Inclusion in Every Identity - Insights
This month's episode of Lab Medicine Rounds, Justin Kreuter, M.D. speaks with Monica Ibarra, M.S., about the essential role of diversity, equity, and inclusion in healthcare and beyond.
Management Madness: Slam Dunk for Succession Planning - Insights
Effective succession planning starts with a strong focus on leadership development and talent management. Leaders are essential in coaching, mentoring, and creating opportunities that help staff grow, ensuring a robust pipeline of future...
A journey to diagnosis: One patient's story of resilience and hope - Insights
For many, the path to a correct diagnosis can be long and filled with uncertainty. This story highlights the resilience and determination of one patient who navigated a complex medical journey to find answers and hope at Mayo Clinic. The...
5 Tips for Effectively Surveying Lab Customers - Insights
Surveys are crucial for strengthening laboratory operations. Get insights for how to make them as effective as possible.
Roles, Goals, and Communication: Launching an Outreach Program - Insights
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton to discuss building an...
Three core elements of exceptional customer service - Insights
Excellent customer service flows from three foundational elements: organizational alignment, engaged employees, and the right systems and facilities.
5 Steps to Improve Communication in Laboratory Outreach - Insights
Communication is a critical component of success. Laboratory outreach leaders can foster truly effective communication with five simple steps.
Laboratory Nonconformance (Event) Management - Insights
PACE / State of FL This “Continual Improvement” webinar provides an overview of the event management process deployed by the Mayo Clinic Department of Laboratory Medicine and Pathology.
Unveiling a novel hemoglobinopathy classification - Insights
In a recent discovery by Mayo Clinic Laboratories, a novel hemoglobinopathy category was identified and termed epsilon gamma thalassemia. The first instance of the disorder was found in 2017 when an obstetric patient underwent a routine...
In this month’s “Hot Topic,” Robin Patel, M.D., discusses how matrix-assisted laser desorption ionization time of flight (MALDI TOF) mass spectrometry works for bacterial identification, including the strengths and limitations of this...