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Frequently Asked Questions

FAQsUser Registration

What if I change companies?

Do not create a new profile.

Sign in to the web site using your old email address and password. Then go to My Account > Settings and change any applicable contact or company information. By updating your profile, instead of creating a new profile, you will retain your past user history including educational program records.

If you do not remember your password, and you cannot access your old email address to allow a password reset, contact Customer Service.

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