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Frequently Asked Questions
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Frequently Asked Questions
Ordering Tests
Collecting and Preparing Your Specimen
Do you accept animal specimens?
What happens when insufficient specimen identification is submitted?
What are the requirements for collecting and preparing my specimen?
Requesting a Test
Do you offer contracted pricing?
How long will my test take?
How do I know if a test can be ordered for New York state clients?
Where is the price of the test I want to order?
Can you accommodate special handling of specimens?
What if I am unable to locate a test in the Test Catalog?
MayoLINK
Do I need to install any products to use the MayoLINK application?
Can Mayo Clinic Laboratories offer MayoLINK in new languages?
How does Mayo Clinic Laboratories ensure that MayoLINK sessions are secure and Protected Health Information (PHI) is safe?
Submitted Orders
Can I cancel a test that I've ordered?
How long will my test take?
Why was my specimen rejected?
Supplies
What if I want to order an item that is not listed in the supply catalog?
How do I order supplies?
How do I know which supplies I need for a test?
Do clients have access to safety data sheets for Mayo Clinic Laboratories supplies?
When will my supply order arrive?
Can I add special instructions to my order? For example, instructions for rush orders, orders that exceed the maximum quantity, or changes to the delivery location?
What if I have too many supplies?
What if I urgently need a supply item?
Transporting Specimens
To what address do I ship specimens?
How do I determine if my specimen is a Category A infectious substance affecting humans?
Which carrier should I use to ship specimens?
How do I get my specimen through U.S. Customs?
Can I order tests on or around holidays?
How do I package and ship infectious material?
How do I send a specimen to Mayo Clinic Laboratories from my international location?
What are the specimen shipping requirements?
How do I get my specimen through U.S. Customs?
How do I ship a specimen to Mayo Clinic Laboratories?
Test Results
How do you communicate critical values and semi-urgent results?
How long will my test take?
How will I receive test results?
Do you report reportable diseases to state laboratories?
Who can receive test results?
Accreditation
What accrediting agencies oversee your laboratory, and how do you ensure compliance?
Are you HIPAA compliant?
Do you participate in proficiency testing?
Test Development and Research
Do you use Lean principles?
When do you convert to a new methodology?
Do you have a test development process?
Can I be involved in research projects?
Billing
Who can assist me with miscellaneous billing questions?
How do I determine CPT codes for billing?
Are there any tools available to manage my billing on a daily basis?
When looking at the Daily Charge Report, what is the difference between add-on, reflexed, and bill-only tests?
International: How do I pay for the test(s) I ordered? Can I pay my bill online?
How do I pay for the test(s) I ordered? Can I pay my bill online?
How do I use the prior authorization services? What tests qualify for prior authorization?
Will you bill the patient's insurance for tests that I order?
Test Classification
What are the test classifications?
User Registration
What email address should I use to set up my profile?
Why should I register for the Mayo Clinic Laboratories web site?
How do I register as a user of Mayo Clinic Laboratories' web site?
How can I get access to a webpage?
What if my email address has changed?
How do I subscribe (or unsubscribe) to email updates?
What if I change companies?
Technical Help
Why am I having trouble viewing a PDF?