Continuous Improvement: Kaizen Events - Insights

This month's microlearning delves into how laboratories can leverage kaizen events to seize continuous improvement opportunities. Questions? Contact

Thank you to all our staff during the time of COVID-19 - Insights

Thank you to our staff at Mayo Clinic who step up daily during this time of need to provide access to testing during the global pandemic. We appreciate each one of you and all the sacrifices you personally have made throughout this past...

Getting Organized in the New Year: Tips for Managing Email - Insights

This month's microlearning focuses on email management. When you manage your time well, you can prioritize the most important emails, handle urgent tasks quickly, and avoid the stress of an overflowing inbox. Without a plan, it’s easy to...

Autoimmune Movement Disorders - Insights

This microlearning will help learners develop the ability to include autoimmune movement disorders and related phenomena as part of the differential diagnosis, gain proficiency in categorizing autoimmune movement disorders based on...

Customer Service: Green and Red Dot Experiences - Insights

This month’s microlearning discusses the various types of customers a laboratory encounters and explains the importance of creating green dot experiences for them.

Emotional Intelligence - Insights

This month’s microlearning discusses the importance of emotional intelligence, including how to understand, use, and manage your emotions to enhance communication, reduce stress, and build stronger relationships in the workplace.

For the love of the job: Managing emotions - Insights

This month's microlearning explores effective strategies for managing emotions at work, including boosting self-awareness, regulating reactions, and fostering professional communication.

Billing, Coding, and Payment Updates for 2024 - Insights

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Building Blocks for a Successful Contact Center - Insights

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Monitoring winter storms - Insights

Mayo Clinic Laboratories is monitoring and tracking back-to-back winter storms moving through the Midwest and East Coast to minimize challenges. Engagement with our logistics partners is underway to minimize challenges. If any routes are...