Policies

Welcome to Mayo Clinic Laboratories’ website, an online information and communications service provided by Mayo Clinic Laboratories ("Mayo Clinic Laboratories" or "We" or "Us"), subject to your agreement with all of these terms and conditions. Mayo Clinic Laboratories may modify these terms and conditions at any time, and such modifications shall be effective immediately upon posting the modified terms and conditions on Mayo Clinic Laboratories. You agree to review the agreement periodically to be aware of such modifications, and your accessing or using the service constitutes your acceptance of the agreement as it appears at the time of your access or use. From time to time Mayo Clinic Laboratories may offer website visitors the opportunity to participate in additional features or services through Mayo Clinic Laboratories’ website. You may be required to enter into additional agreements or authorizations before you can access such features or services.

Medical Emergencies

ELECTRONIC COMMUNICATION IS NOT APPROPRIATE FOR ALL HEALTH ISSUES, PARTICULARLY THOSE OF AN URGENT NATURE, AND MAYO CLINIC LABORATORIES MAKES NO GUARANTEE OF ANY PARTICULAR RESPONSE TIME TO ANY INQUIRY YOU MAY MAKE. ACCORDINGLY, IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD NOT RELY ON THIS WEBSITE FOR ASSISTANCE, BUT SHOULD INSTEAD SEEK APPROPRIATE EMERGENCY MEDICAL ASSISTANCE.

Privacy

Please read our Web Privacy Policy to understand how any personally identifiable information will be treated.

Security

This security of any data you submit via this site is very important to us. This site uses encryption technology, and we constantly review our security practices to help ensure that your data is maintained securely. However, no system can perfectly guard against risks of intentional intrusion or inadvertent disclosure of information sent to us. Moreover, when you transmit information via the Internet, your information will be transmitted over a medium that is beyond our control, and therefore the security of the transmission may be compromised before it reaches us. Accordingly, Mayo Clinic Laboratories makes no guarantee as to confidentiality or security. IN ADDITION, YOU HEREBY EXPRESSLY AND SOLELY ASSUME THE RISK OF ANY UNAUTHORIZED DISCLOSURE OR INTENTIONAL INTRUSION, OR OF ANY DELAY, FAILURE, INTERRUPTION OR CORRUPTION OF DATA OR OTHER INFORMATION TRANSMITTED IN CONNECTION WITH YOUR USE OF MAYO CLINIC LABORATORIES’ WEBSITE. Your user name and password should be kept confidential. Failure to do so may also compromise the confidentiality of your information.

No Warranties

YOU UNDERSTAND AND AGREE THAT MAYO CLINIC LABORATORIES AND ANY SERVICES, CONTENT OR INFORMATION CONTAINED ON OR PROVIDED BY MAYO CLINIC LABORATORIES IS PROVIDED ON AN "AS IS" BASIS. MAYO CLINIC LABORATORIES DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NONINFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICE OR ANY MERCHANDISE, INFORMATION OR SERVICE PROVIDED THROUGH THE SERVICE. IN ADDITION, MAYO CLINIC LABORATORIES DOES NOT GUARANTEE THAT USE OF MAYO CLINIC LABORATORIES’ WEBSITE WILL BE FREE FROM TECHNOLOGICAL DIFFICULTIES INCLUDING, BUT NOT LIMITED TO, UNAVAILABILITY OF INFORMATION, DOWNTIME, SERVICE DISRUPTIONS, VIRUSES OR WORMS AND YOU UNDERSTAND THAT YOU ARE RESPONSIBLE FOR IMPLEMENTING SUFFICIENT PROCEDURES AND CHECKPOINTS TO SATISFY YOUR PARTICULAR REQUIREMENTS FOR ACCURACY OF DATA INPUT AND OUTPUT.

Limitation of Liability

THE USE OF THIS SERVICE IS ENTIRELY AT YOUR OWN RISK, AND IN NO EVENT SHALL MAYO CLINIC LABORATORIES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ANY OTHER MONETARY OR OTHER DAMAGES, FEES, FINES, PENALTIES, OR LIABILITIES ARISING OUT OF OR RELATING IN ANY WAY TO THIS SERVICE, OR SITES ACCESSED THROUGH THIS SERVICE, AND/OR CONTENT OR INFORMATION PROVIDED HEREIN. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICE IS TO STOP USING THE SERVICE.

User Agreements

You agree that you will not:

  1. Upload or transmit any communications or content of any type that may infringe or violate any rights of any party;
  2. Use this website for any purpose in violation of local, state, national or international laws;
  3. Use this site as a means to distribute advertising or other unsolicited material to any third party;
  4. Use this website to post or transmit material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful or embarrassing to any other person or entity;
  5. Attempt to disable, "hack" or otherwise interfere with the proper functioning of this website.

Discontinuance of Services


Mayo Clinic Laboratories’ website is being provided by Mayo Clinic Laboratories as a courtesy to you, and Mayo Clinic Laboratories reserves the right to modify, discontinue, temporarily or permanently, this site, or any part thereof, at any time, with or without notice. In addition, your access to the site may be discontinued at any time if you violate the terms of this agreement or if we determine, for any other reason, that it is no longer appropriate for you to have access to the site.

Copyright and Trademark Information

The marks "Mayo," "Mayo Clinic," "Mayo Clinic Laboratories," and the triple-shield Mayo logo are trademarks and/or service marks of Mayo Foundation for Medical Education and Research. The content and design of Mayo Clinic Laboratories are protected by U.S. and international copyright laws. You may not copy, reproduce, republish, upload, post, display, transmit, or frame any of these materials without prior written consent from the copyright owners, except that you may view, download, display and print a single copy of these materials on a single computer for personal, noncommercial use only, so long as: (1) you do not alter or modify the materials in any way; (2) you include all applicable notices and disclaimers (including copyright notices); and (3) you do not use the materials in a way that suggests an association with Mayo Clinic Laboratories or an affiliated Mayo entity. You understand and agree that title to these materials shall not pass to you or any other user.

Requests to reuse material from the Mayo Clinic Laboratories website should be directed to MMLTechPub@mayo.edu .

The Mayo Clinic Laboratories' website is presented by the Mayo Clinic Laboratories for the sole purpose of disseminating health information for public benefit. IT IS NOT INTENDED TO BE, AND YOU UNDERSTAND AND AGREE THAT IT DOES NOT CONSTITUTE, THE PROVISION OR PRACTICE OF MEDICAL, NURSING, OR PROFESSIONAL HEALTH CARE ADVICE OR SERVICES IN ANY JURISDICTION. THE SERVICE IS NOT TARGETED TO USERS IN ANY PARTICULAR LOCALITY, NOR IS IT INTENDED TO CONSTITUTE, AND YOU AGREE THAT IT DOES NOT CONSTITUTE, THE DOING OF BUSINESS IN ANY JURISDICTION. YOU UNDERSTAND AND AGREE THAT THE SERVICE IS PROVIDED BY THE MAYO FOUNDATION FOR MEDICAL EDUCATION AND RESEARCH, NOT THE MAYO CLINIC (WHICH IS A SEPARATE LEGAL ENTITY) AND THAT THE SERVICE IS NOT INTENDED TO BE AND DOES NOT CONSTITUTE A SOLICITATION OF BUSINESS ANYWHERE ON BEHALF OF MAYO CLINIC OR ANY OF ITS AFFILIATED CORPORATIONS, NOR TO CONSTITUTE ANY CONTACTS WITH ANY JURISDICTION OUTSIDE OF THE STATE OF MINNESOTA.

Dispute Resolution

You agree that any dispute or claim (including personal injury claims) related to your use of the website is subject to the exclusive jurisdiction of the appropriate court in the state in which your care was originally given on-site by Mayo, or at which care was requested, and will be adjudicated pursuant to the laws of that state. This agreement also applies to anyone claiming on your behalf.

Mayo Clinic Laboratories measures quality not simply by accreditation and licensure, but also by how efficiently esoteric laboratory results are interpreted and applied to a patient’s clinical situation.

Our quality and standardization programs exceed the high level of testing proficiency and standardization that auditors require.

We are continuously improving all processes and services supporting patient care. We combine the efficiency of automation and Lean principles to simplify and streamline processes.

Content includes information regarding Certifications and Licensure, Quality and Compliance, Accreditation and Regulatory standards, Personnel, and Glossary of common terms.

For more information, view the following documents:

HIPAA

Mayo Clinic is fully committed to compliance with all privacy, security and electronic transaction code requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). All services provided by Mayo Clinic Laboratories that involve joint efforts will be done in a manner which enables our clients to comply with HIPAA and the College of American Pathologists (CAP) Laboratory General Checklist (CAP GEN. 41303).

Licenses and Certificates

You can view licenses and certificates for all of the following:

Accreditation

Licensures, Permits, and Registrations


Accreditation


AABB AABB.org
Mayo Clinic Rochester - Charlton Bldg
Mayo Clinic Rochester - Hilton Bldg
Rochester Methodist Hospital
St Mary's Hospital
ASHI ASHI-HLA.org
Tissue Typing Lab ASHI #01-4-MN-03-1
Tissue Typing Lab - Jacksonville ASHI #02-3-FL-16-1
HLA Laboratory - Phoenix ASHI #10-6-AZ-04-1
CAP CAP.org
Mayo Clinic Labs - Rochester Main Campus
Accreditation Letter 2020
CAP #1808201
Mayo Clinic Labs - Rochester Superior Drive
Accreditation Letter 2020
CAP #7193341
Clinical and Forensic Toxicology Lab CAP #1808225
Fertility Testing CAP #1808232

Mayo Clinic - Jacksonville
Accreditation Letter 2020

CAP #2988901
Mayo Clinic Hospital - Phoenix
CAP #6937101
Mayo Clinic - Scottsdale CAP #3086701
FACT FactWebsite.org
Blood and Marrow Transplant Program
Accreditation Letter 2020
View Certificate

Licensures, Permits, and Registrations

CLIA CMS.gov
Mayo Clinic Labs - Rochester Main Campus CLIA #24D0404292
Mayo Clinic Labs - Rochester Superior Drive CLIA #24D1040592
Mayo Clinic Jacksonville Clinical Lab CLIA #10D0269502
Mayo Clinic Hospital - Phoenix CLIA #03D0947316
Mayo Clinic - Scottsdale Lab CLIA #03D0530313
National Provider Identifier (NPI) NPIRegistry.CMS.HHS.gov
Mayo Clinic Laboratories Jacksonville 1285621631
Mayo Clinic Laboratories Rochester 1093792350
State
California - Mayo Clinic Labs - Rochester Main Campus Lab ID #CDS00800028
California - Mayo Clinic Labs - Rochester Superior Drive Lab ID #CDS00800167
California Medi-Cal Program - DLMP Medi-Cal #XLAB00560
Maryland - Mayo Clinic Labs - Rochester Main Campus Permit #476
Maryland - Superior Drive Permit #1298
Missouri - Jacksonville Certificate #32
Missouri (EIA-HIV) - Superior Drive Certificate #25
Missouri (Syphilis) - Superior Drive Certificate #334
New York State - Rochester Main Campus PFI #3263
New York State - Rochester Superior Drive PFI #8221
North Carolina (HIV) - Mayo Clinic Labs - Rochester Superior Drive #HIVLH00165
North Carolina (HIV) - Jacksonville #HIVLH00391
North Carolina (Pap Smear Screening) - Mayo Clinic Labs - Rochester Main Campus #2013PAP001
Ohio (Lead) - Mayo Clinic Labs - Rochester Superior Drive #C10016
Pennsylvania - Mayo Clinic Labs - Rochester Main Campus #009003A
Pennsylvania - Mayo Clinic Labs - Rochester Superior Drive #029685A
Rhode Island - Rochester Main Campus #LCO00255
Rhode Island - Rochester Superior Drive #LCO00441
West Virginia (HIV) - Mayo Clinic Labs - Rochester Main Campus #24D0404292
West Virginia (HIV) - Mayo Clinic Labs - Rochester Superior Drive #24D1040592
West Virginia (HIV) - Jacksonville View Certificate

You can view or save the Mayo Clinic Laboratories policies. If you have questions about test performance or related policies, contact Customer Service.